Shipping policy

Shipping Policy

Last Updated: June 30, 2026

Thank you for choosing Custom Drip TT. We are committed to processing and delivering your order as quickly and efficiently as possible. Please review our Shipping Policy before placing your order.

Shipping Locations

Custom Drip TT currently delivers within Trinidad & Tobago only.

At this time, we do not offer international shipping.


Order Processing

Most orders are processed and prepared for delivery within 1 to 5 business days.

Processing times may vary depending on:

  • Product availability

  • Order size

  • Custom design requirements

  • Seasonal demand

  • Public holidays

Please note that processing time begins after payment has been confirmed (where applicable) and all artwork or order details have been approved.


Delivery

Once your order has been processed, it will be scheduled for delivery to the shipping address provided during checkout.

Delivery times may vary depending on your location and courier availability.

While we strive to meet our estimated delivery times, delays caused by weather, traffic, courier services, public holidays, or other circumstances beyond our control may occasionally occur.


Shipping Costs

Delivery charges are paid by the customer unless otherwise stated during a promotion or special offer.

Shipping fees are calculated based on the delivery location and will be communicated before your order is finalized.


Order Tracking

Where available, tracking information or delivery updates will be provided once your order has been dispatched.

If tracking is unavailable, our team will contact you regarding your delivery arrangements.


Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Custom Drip TT is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses, phone numbers, or recipient information provided by the customer.

If an order must be re-delivered due to incorrect information, additional delivery charges may apply.


Delivery Attempts

If delivery cannot be completed because the customer is unavailable or cannot be contacted, we will make reasonable efforts to arrange another delivery.

Additional delivery fees may apply for repeated delivery attempts.


Damaged or Incorrect Orders

If your order arrives damaged or defective, or you receive the wrong item, please notify us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Clear photos of the item

  • A brief description of the issue

If your claim is approved, Custom Drip TT will replace the item at no additional cost.

Please refer to our Return & Refund Policy for more information.


Contact Us

If you have any questions regarding shipping or the status of your order, please contact us.

Custom Drip TT

Email: customdriptt@gmail.com

Phone: (868) 340-8069

Business Hours:

  • Monday - Friday: 10:00 AM to 5:00 PM

  • Saturday: 10:00 AM to 3:00 PM

  • Sunday: Closed